ARCADE—“The quality of a leader is reflected in the standards they set for themselves,” American businessman Ray Kroc once said. These words ring true for Tammy Burton, general manager at the McDonald’s restaurant in Arcade, who recently received the 2016 Outstanding General Manager Award for the Buffalo Co-op. Burton, an Arcade native, was just one of eight managers to receive the award.
Beginning her McDonald’s career as most employees do – at 16-years-old – Burton has spent the last seven of her 28 years as the restaurant’s general manager. Many criteria were factored into the receipt of the Outstanding General Manager Award, including: operational excellence, leader in people management and building the business.
The community plays a role in the award, too. In addition to these standards, community involvement, sales and VOICE score recognition, results of customers surveys, are also used as factors in the award. According to Don Hayden, director of operations for Beatty Brass Co. Inc., which is the company doing business as McDonald’s, the Arcade store leads the Buffalo market in VOICE score recognition, Through receipt surveys completed by customers, these scores have led to a 5-star rating at the Arcade McDonald’s.
“I have a hard working management team and crew, without them and the local community, I could not have received this award,” Burton said. “I have great, dedicated employees.”
With plans to continue improving, Burton said her goal is to receive the Ray Kroc Award. Named after the company’s founder, the award honors the top 1 percent of the nation’s restaurant managers and their commitment to customers and excellence in running their restaurants.
“All of us at Beatty Brass Co. are very proud of her achievement and look forward to her making it a tradition,” Mike Beatty, restaurant owner and president of Beatty Brass Co., Inc. said. “We are excited about the future of McDonald’s and we are proud to be a part of this community.”
Beatty himself has owned the Arcade McDonald’s since January of 2013. Beatty’s father and mother, Fred and Carolyn, were the original owners of the store, having built it in 1981 before selling it to the Myers family in 1992. Several of the Myers family ran the restaurant until Beatty and his wife, Diane, were happy to bring the Arcade store back to the family.
A Springville resident, Beatty also owns the Springville and Gowanda stores, and recently acquired a McDonald’s in Dubois, Pa.